Delete your account

This page explains how to request the deletion of your account in the TVDE Driver app, made by Bigorna Digital, and what happens to your data. You do not need to have the app installed.

How to request it

1. In the app or the web version

   Open the app on your phone, or sign in at app.tvdedriver.pt if you no longer have the app installed. Then:

   Profile → Close your account

   Confirm, and you can give a reason if you want.

2. By email

   Write to [email protected] from the email you use to sign in to the app, asking for your account to be deleted. We will reply and handle the request. If you write from another address, we may ask you to confirm the account is yours.

Before closing, you can keep a copy of everything: in the app, under «My records», you export your data and documents to a ZIP file.

What happens next

1. During the first 30 daysYou can change your mind and use the account again as it was.
2. After 30 daysThe account is blocked: you can no longer sign in.
3. 1 year after it is blockedWe delete the account's data and files, including documents and receipts.

Why we keep that year: in case you need to recover a record or an authority makes a request. During that time the data is not used for anything else.

After deletion, data may still exist in our providers' backups until those are replaced in their normal cycle.

More information

Everything we process, and for how long, is in the Privacy Policy. For any question: [email protected].

This is a translation. The Portuguese version (Eliminar a conta) is the one that applies.